Terms and Conditions

Pricing Policy

All of our prices are inclusive of GST and subject to change without notice.

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Shipping and Delivery Policy

Please view our shipping and delivery policy here.
 

Refund policy

Please choose your products carefully. Under Australian consumer law, Hamiltons Landscape Supplies - Soils Aint Soils Mandurah are not required to provide a replacement or offer a refund if you change your mind.

If your chosen product has a major problem or fault you will have the opportunity to choose a refund or exchange. 

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This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase ­— e.g. your receipt.​ 
 

Consumer Protection 1300 304 054.
www.commerce.wa.gov.au

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Online Order Cancellation

If you have placed an online order and wish to cancel, this is possible as long as your order has not been prepared, loaded and left the yard for delivery. You will need to call us on 9581 3833 to request for your order to be cancelled.

A cancellation fee will be charged and this will be deducted from your refund amount. The cancellation fee will be 5% of the sale value or $10, whichever is greater. Your refund will be returned back onto the same card that you paid for your purchase with.

Please note it can take 5-10 business days for the refunded amount to reach your bank account once the process has been started. The time it takes for the amount to reach your account is out of our control and is related to specific bank processing times and there is no way for us to speed up the process. 

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Privacy policy

Please view our shipping and delivery policy here.

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